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To set up a Call queue, in the Teams admin center, expand, choose, and then choose. Type a name for the Call queue in package at the top. overflow virtual receptionist. To add an existing resource account: Under, choose the button to add a resource represent this Call line.

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Select the button beside the resource account you wish to designate to this Call line. At the bottom of the pane, pick the button. If you need to produce a resource account: Under, choose the button to add a resource represent this Call line. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Enter a descriptive. Representatives see this name when a call is presented to them. Key in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, select the button. On the pane, select the button. Representatives see the resource account name when they get an inbound call.

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Appoint outbound caller ID numbers for the representatives by specifying several resource accounts with a contact number. Representatives can select which outgoing caller ID number to use with each outbound call they make. Within the Calls App, agents can use their Call Line (CQ)/ Auto Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to permit agents to use for outbound caller ID functions. Select the button beside the resource account with an appointed telephone number. Select the button at the bottom of the pane. If you do not have a resource account with a designated phone number: Under, pick the button to add a resource account.

Select the button at the bottom of the outcomes. On the pane: Enter a descriptive. Representatives see this name when a call exists to them. Enter a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button.

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After you've developed this new resource account for calling ID, you'll still need to: Choose a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you enable them. As soon as you have actually selected a language, choose the button at the bottom of the page. Define if you desire to play a welcoming to callers when they arrive in the line.

The uploaded recording can be no larger than 5 MB. If you select, the system checks out the text that you type (as much as 1000 characters) when the Call queue answers a call. Note When using Text to Speech, the text should be gone into in the language picked for the Call line.

Teams supplies default music to callers while they are on hold in a line. The default music provided in Teams Call queues is without any royalties payable by your company. If you desire to play a particular audio file, select and upload an MP3, WAV, or WMA file. Note You are responsible for independently clearing and securing all essential rights and authorizations to use any music or audio file with your Microsoft Teams service, which might include intellectual home and other rights in any music, sound impacts, audio, brands, names, and other content in the audio file from all pertinent rights holders, which might include artists, stars, entertainers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other celebrations who own, manage or certify the music copyrights, sound effects, audio and other copyright rights.

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Review the requirements for including representatives to a Call queue. You can add up to 200 representatives via a Groups channel. You should belong to the team or the creator or owner of the channel to include a channel to the queue. To utilize a Teams channel to manage the line: Select the radio button and choose (overflow call answering).

Select the channel that you desire to use (just basic channels are totally supported) and select. The following clients are supported when utilizing a Groups channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac client Keep in mind If you use this alternative, it can take up to 24 hours for the Call queue to be completely functional.

You can amount to 20 representatives individually and approximately 200 representatives by means of groups. If you want to add individual users or groups to the line: Select the radio button. To to the queue: Select, search for the user, choose, and then select. To to the line: Select, look for the group, select, and then select.

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Note New users contributed to a group can take up to eight hours for their very first call to arrive. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be included as agents to the Call line. Important Known issue: Appointing personal channels to Call queues When using a personal channel calls will be dispersed to all members of the group even if the personal channel only has a subset of group members.

decreases the amount of time it considers a caller to be linked to a representative after the representative accepts the call. For conference mode to work, representatives in the Call line must utilize one of the following clients: The most recent version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts should be set to Groups, Only mode. Representatives who don't meet the requirements aren't included in the call routing list. We advise allowing conference mode for your Call lines if your representatives are utilizing compatible customers (overflow virtual receptionist). Idea Setting to is the advised setting. overflow call answering. When you've picked your call addressing options, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Company Server. Conference mode is needed if Teams users require to consult/transfer calls with Call queues. Representatives might hear the configured music on hold in queue for up to 2 seconds when first joining the call.

If you require to use Conference mode, select,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is enabled on the representatives, the mix of and isn't supported. If you need to use, choose,, or as the.

When utilizing and when there are less hires line than offered agents, only the first 2 longest idle agents will be provided with calls from the queue. When utilizing, there may be times when an agent receives a call from the queue soon after becoming not available, or a brief delay in receiving a call from the line after ending up being offered.